AI Inquiry Concierge (Multi-Channel)
This workflow handles inquiry responses across LINE, email, and web forms using AI. It classifies intent, generates contextual responses, conducts initial hearings, and auto-schedules consultations, reducing response time from 24 hours to 5 minutes.
The Problem
Inquiries arrive via LINE, email, and website forms throughout the day. Responding within minutes is critical for conversion, but solo operators cannot monitor all channels 24/7. Delayed responses mean lost leads.
The Solution
AI reads incoming inquiries across all channels, classifies intent (FAQ, consultation request, urgent), generates contextual first responses, conducts initial hearing questions, and when the prospect is ready, auto-schedules a consultation via Google Calendar.
How It Works
Receive: Webhook captures inquiries from LINE, Gmail, and web forms
Classify: AI determines intent type and urgency level
Respond: Generates a contextual first response using past conversation data
Hearing: Asks structured follow-up questions to qualify the lead
Schedule: When ready, offers available slots and books via Google Calendar
Results
Response time reduced from 24 hours to under 5 minutes. AI handles 80% of initial inquiries autonomously, freeing 3+ hours per day.
Sources & References
- Harvard Business Review — The Short Life of Online Sales Leads, 2011
- Salesforce — State of the Connected Customer Report, 2024
- Drift — The State of Conversational Marketing, 2023